Returns & Exchanges

boomkats returns
We want you to be completely happy with your new purchase.

If you don’t love it, send it back, it’s that easy! We will gladly accept unworn, unwashed, unaltered and unused merchandise in sellable condition with all included original tags for a refund or exchange within 60 days of purchase. 

We like to keep things simple. That’s why we want to make the returns & exchanges for you as easy as possible.

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boomkats returns

STEP # 1

FILL OUT THE FORM

Please read the FAQ below to get all the necessary information.

Download this RETURN FORM, print it and fill out the info

STEP # 2

DECIDE ON RETURNS

In case you’re returning the item(s) and if you decide on Store Credit over Refund you’ll get an additional 10% added to your credit.

STEP # 3

SEND IT BACK

Pack the goods you want to return or exchange with the completed return formWe’ve already prepared you our shipping address on the return form. You can use the same packaging it came in, drop off at post office or send via your preferred international courier.

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As we’re a small team, please give us a few days as we take care of your requests. We’ll send you an email when your package arrives at BOOMKATS headquarters for verification and refund processing. Allow us up to 7 days for processing (from the day we receive your package). But we will exchange or refund you as soon as possible.

Non-returnable items are: 
  • Hydro Attack Body Grip 
  • Lupit Pole Hand Grip 
  • Clothing not in resellable condition
  • All clothing that was custom made

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FAQ on return policy

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Yes, of course! Your satisfaction and a great fit mean a lot to us. If you don’t like our product, change your mind or if the item is ill-fitting we will happily refund your order. 

We accept returns or exchanges within 60 days of purchase, having been notified within 15 days of receiving your item via e-mail.

But please have in mind that we accept returns or exchanges only on unworn and unwashed items with all tags still attached. While we understand you may need to try garments on, please ensure all items are tried on with panties and are not damaged by the transfer of make-up or deodorant. We can’t issue refunds on items that smell like smoke, body odor or that have stains.

Item(s) must be accompanied by the completed return form.

Please allow up to 7 business days to process the return once it’s received. You will be notified via email once the refund has been issued.